Iaon Cottrell
Practice Manager
Iaon came to us from a varied background of computer and mechanical skills as well as management experience. He is self-taught in computer hardware, software, networks, and web design. Iaon has been Practice Manager since 2003 and has done extensive updating of our computer network. He has added WiFi internet access for our clients to use, upgraded our entire xray to a completely digital system, and is in the process of converting the entire hospital to a paperless medical records system. He is greatly responsible for West End becoming a cutting-edge general practice and earning our accreditation by the American Animal Hospital Association.
Michelle Assistant Manager / Receptionist Michelle has a long history with West End, originally starting as a volunteer in the summer of 1992, and then as a kennel technician in the fall of the same year. She worked her way to becoming a technician and then a receptionist. She worked with us until Feb 2001, when she left us to raise a family. She took a 6 1/2 year leave of absence and then returned to West End in June 2007. Michelle has been involved with animals, both domestic and wild, her whole life. She has raised raccoons, squirrels, possums, and bunnies in addition to her own two children. She currently owns a Golden Retriever named Bella Boo and a pit bull named Alpha.